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Durable Medical Equipment Located in Waynesville, NC


Exactly what is Durable Medical Equipment?
Durable medical equipment (DME) includes items of medical equipment, owned or rented, that are used by
patients to facilitate treatment or rehabilitation. DME consists of items that can withstand repeated use by
different patients. Also, DME needs to provide a level of performance and excellence of construction with
the patient's functional need and sickness in mind.
With that in mind, Durable Medical Equipment ought to be differentiated from your own home Medical
Supplies. Supplies usually reference single use items such as adult diapers and other incontinence supplies
or diabetes test strips. Medical supply items only used once is still a large item that's required inside the
Durable Medical Equipment (DME) is especially and usually utilized to serve a clinical purpose, can
withstand repeated use, and is appropriate for use within the house. Mountaineer Complete Care was
created in order to provide innovative durable medical equipment products for our customers at competitive
Which has a focus on quality and efficiency, we take great pride in providing durable medical equipment
for all those patients' homecare needs. The intention of Mountaineer Complete Care would be to provide
you with the best medical equipment possible, while providing uncompromised customer satisfaction with a
cost effective solution that answers today's healthcare specifications for all patients.
The availability of helpful durable medical equipment information will give continuous assistance for patients
who are suffering from injuries, disabilities or illnesses that restrict their mobility as well as their usual
everyday functions. Durable medical equipment comes in a wide range of items from self­help aids to daily living tools for instance; grab bars, walkers, rollators and crutches, to more complex and pricey items such as scooters and lift chairs, and hospital beds.
Mountaineer Complete Care carries a wide variety of Durable Medical Equipment in their storefront, along with many choices to choose from while shopping online.
Compression Stockings
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Compression Stockings in Waynesville, NC

Compression hosiery function by compressing the lower extremities in order to shrink the diameter in the affected veins. This will keep the blood from pooling, decreases pressure inside the vein, and relieves the pains and aches that occur in the leg as as a consequence of the specific disease.

Compression stockings in Waynesville, NC can also help people with conditions other than DVT, such as those with varicose veins, edema (swelling), or someone whose legs are just tired and achy. Also, they can help those whose occupations involve standing for long periods of time. Talk to your doctor to see if compression stockings are right for you.

Hence, compression stockings may be prescribed alone or in combination with other vein treatments for best results. This non-invasive approach to treating vein disorders can be an effective way to improve blood flow in the lower legs and reduce painful symptoms associated with a variety of venous conditions.

Compression stockings vary in levels of tightness. Sometimes a prescription is needed from your doctor with the recommended tightness to prevent PTS. Mountaineer Complete Care carries multiple brands of compression stockings/socks. Compression stockings use stronger elastics than the traditional dress or athletic stockings and socks someone might wear, due to the fact that they need to stay up on the leg in order to be effective.

The majority of compression stockings should be worn as long as they continue to make your legs feel better, but the length of time can vary from person to person. Ask your doctor about compression stockings and if they may be helpful for your specific treatment plan.

Compression stockings are gradient and are tightest at the foot. They gradually loosen as they go higher on the leg. This helps blood move up to the heart and continue circulating properly.

Compression stockings: Help improve blood flow. Help keep blood from pooling in the legs. May help prevent blood clots from forming in deep leg veins. Help relieve symptoms and prevent problems caused by things like varicose veins, skin ulcers, and deep vein thrombosis. Will help the most if you wear them every day while you're awake, especially while you're on your feet.

Check out Mountaineer Complete Care for all your Compression Stocking needs.

Click here to shop for Compression Stockings.


Bathroom Safety

Bathroom safety ought to be a top priority for everyone. Whether you have children at your residence or seniors, adding products to help them access and reach bath faucets, sinks, showers and bathtubs is important. These bath safety products aid in avoiding slips and falls which include having a non-slip floor or bath mat . Install grab bars in your bath tub and shower to ensure safe entry into the shower. Also, ensure there exists adequate light in all corners with directional bath lamps .

Bathroom safety is
probably the most important issue you'll be able to address when thinking about home safety . Falls would be the leading source of death (due to complications) in seniors, and more falls and and accidents occur in the lavatory/shower area, compared to any other room of your home.

Mountaineer Complete Care believes that bath safety is
an important problem for many of us to think about. Today's biggest dangers are located inside our own bathrooms. The floors are hard and slippery. The walls are close together. It's easy to slip or lose one's balance, and difficult landing on or against a wall or fixture.

Bathroom safety isn't just
restricted to the kids. Helping parents and caregivers to become more comfortable makes bath time more enjoyable for anyone.Mountaineer Complete Care's bath safety products is an excellent solution to avoid the majority of falls.With regards to bathroom safety,
both you and your loved one simply can't afford to cut any corners. A safe bathroom will give you the peace of mind that your particular loved one can go to the restroom or bathe with a significantly lowered risk of harm.

As life progresses, you adjust.
With these changes, Mountaineer Complete Care's bathroom safety products and hygiene aids can help you hold on to your feeling of independence and dignity - whether coping with surgery, an injury, health condition or perhaps
advancing in age.

Help make your bathroom safe, stress-free and most importantly fall-free with our great deal of Bathroom Safety products! Find it difficult maintaining balance in the bath? A shower seat or bath grab bar can give you the steadiness you need. Do you experience feeling the call of nature during the night, but find it difficult toget to the bathroom on time? Consider a bedside commode. Would it be challenging to get backup after utilizing your toilet? We offer a variety of raised toilet seats and toilet safety frames to aid you.
images1Bath Safety Shower Stool

Make your bathroom safe, stress-free and more importantly fall-free with our wide variety of Bathroom Safety products at Mountaineer Complete Care.

Click here to shop for Bathroom Safety Items!


WheelChairs, Transport Chairs & Bariatric Wheelchairs


In our society, wheelchairs can be a necessity for a person which can no longer ambulate through the day, in relation to normal activities.With that in mind, manual wheelchairs are popular because they give you a number of benefits with regards to allowing the person mobility. In case your doctor recommends a chair to use at your home that can assist you with daily life, you will likely obtain a prescription where in Medicare may finance a part of the wheelchair. Otherwise, Mountaineer Complete Care features a basic standard wheelchair that's much less expensive than our top rated wheelchairs within our website.

Wheelchairs are considered
a part of durable medical equipment that a person must move themselves without the assistance of a motor or battery pack. You can choose from self-propel, which calls for the user to propel with the use of their own arms, and companion propelled, which means that you'll want a person to push you.

Mountaineer Complete Care believes that through our website, users will be able to find the best manual wheelchairs available to fit one's specific needs.Providing the community with the best manual wheelchairs is our specialty. Wheelchairs provide users with all the mobility to propel themselves throughout their daily routines. Additionally, they allow a caregiver to aid with user mobility while helping the patient maintain some form of independence.

Mountaineer Complete Care features a wide variety manual, and powered wheel chairs. The manual wheelchairs typically weigh between 30-40lbs. However ,additionally we have a very super light Poly Fly wheelchair that is definitely right near 30 pounds. A lightweight weight frame can help both caregivers and users. The huge benefits include simplicity of transporting, to being effortless to propel for the patient.

Wheelchairs have different features that allow the equipment to remain suited to the end user. You will find variations on these characteristics and reasons why each variation is very important to every user. When prescribing a mobility product, there are lots of decisions that should be generated in an effort to select the best chair. Mobility users should be aware how each decision will affect other features and caregivers. Finding the best product facts are critical in the ultimate decision making process.

Mountaineer Complete Care will make sure the proper details are made available to the person in regards to making the precise decision on investing in a wheelchair.

Transport Chairs

Transport wheelchairs tend to be light, folding chairs with four small wheels. These chairs are created to be pushed by the caregiver to provide mobility for patients outside the home or more common medical settings. The transport chair is often a much more lighter version of the wheelchair, minus the enormous back wheels.

Bariatric Wheelchairs

Bariatric wheelchairs are designed to accommodate various bodyweights, typically from 250 pounds plus. Many heavy duty wheelchairs can support up to about 400 pounds, with many made specifically for even heavier weights. Seek out top quality steel construction with double cross braces; metal footplates which will add durability on top of that. For added support, the seat material really should be reinforced, for instance a double padded or heavy duty vinyl.When selecting the appropriate wheelchair, transport chair or bariatric wheelchair, make sureyou have all the info required to make the right choice.

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Lift Chairs Waynesville, NC


Lift chairs
are simply just as comfortable as a standard recliner but hold the added capability to gently assist you up from your chair to your standing position or to lower you into the chair from a standing position. You'll control the movement with a handheld remote.

Each of our Lift Chairs originate from leading manufacturer Golden Technologies. Golden Technologies has several lines of lift chairs including 2-position, 3-position, and Sleeper lift chairs. In addition to lift chairs, additionally we carry seat assists from Uplift, for the more portable solution. Each lift chair can be purchased with a range of different colors to choose from.

brand of lift chairs follows the same principle, while there are many fine lift chair manufacturers these days, true quality and craftsmanship remain unrealistic for most buyers. It truly is our belief that our products can rival the caliber of many lift chairs that are significantly more expensive without having to sacrifice the engineering and design principles that maintain your Golden Technology lift chair. These specific lift chairs will give you many years of service with minimal maintenance or worry.

Lift Chair Choices in Clyde, NC

Two Position Lift Chairs -- A two-position lift chair
is designed to allow you to sit comfortably at a slight recline for reading during use, and also assists you in sitting and standing when moving into and out of the recliner. Two-position lift chairs are typically the least expensive types and they are perfect for casual users who simply need help standing and sitting, that will not otherwise use their recliner for long durations.

Three Position Lift Chairs - A three-position lift chair
functions with the same slight recline for reading and relaxing as a two-position model, but additionally features a steeper recline for napping. Three-position lift chairs offer more versatility to many users, and frequently enable more capabilities than simple two-position models do.

Infinite-Position Lift Chairs - An infinite-position lift chair
enables an entire flat recline position for sleeping. These kinds of lift chairs have dual motors which will operate the footrest and backrest independently of just one another, helping you to develop a wide number of positions to find the setup that's personally comfortable for you.

Design wise, our lift chairs are built to perfectly contour the body for best comfort. Their design provides floor area under the front on the chair to let you find your center of gravity when you rise up. They are very sturdy, so that your movement off and on from the chair will not lead them to fall over or slip away from the lift chair. Ultimately, lift chairs are designed to prevent a fall minimizing the load on joints and helping the patient lift a more independent life at home.

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the best Lift Chairs in Waynesville, NC.

Back Brace Choices in Clyde, NC

Back braces are frequently recommended to patients that suffer from both acute and chronic back pain. The pain may be the result of an operation or an injury that occurred recently or even several years ago. There are a number of back brace options, from generic to soft corsets in addition to more rigid, custom-fitted back braces.

Back braces are a useful tool before any surgery is considered. Back braces in Clyde, NC can be helpful after surgery also. These supports help patients reduce pain and they could also help to control the movements that could further patient pain in the process. In addition, Mountaineer Complete Care feels it is best to consult with a professional rather than any pharmacy or big super store for back support. The supports that Mountaineer Complete Care, Don Joy, and Bell-Horn can provide tend to be more comfortable and also more supportive than cheap store bought devices.

The Best Orthopedic Supports in Canton, NC

Special custom fit braces by Don Joy and Bell-Horn are generally recommended for use after surgery and they are designed to provide the highest degree of injury protection. Don Joy and Bell-Horn back braces also have a unique compression closure system that sets them apart from the competition; each brace is designed to provide optimal compression for the spine where it's needed the most.

Utilizing a back brace is an excellent method to provide additional support for all regions of the back. Back braces make it possible to stabilize and protect affected regions of the back and spine after surgery, or following an accident, injury or strain. Wearing an orthopedic support back brace can improve - and perhaps, even help to resolve - low back pain and injury symptoms entirely.

In the end, suffering from back issues can be extremely debilitating and unpleasant, which is why you need to choose a appropriate back brace. Our quality back braces will provide you with the support, stability, and comfort that you'll require each day to maintain an active lifestyle.

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Medical Scooters in Waynesville, NC


Front wheel drive scooters are generally smaller than average and are usually less expensive than rear wheel drive scooters. They can turn in an extremely tight circle making them suited to getting around inside in tight areas.

Front wheel drive scooters are simple to maneuver around indoors or out­doors on any very hard, level surface. Nonetheless, maneuvering is more difficult in dense carpet, on high inclines, and out in gravel and grass. For the simple fact that the wheels are usually a bit smaller on the smaller scooters that are in the 250lb weight capacity.

Scooter Brakes
The majority of rear-wheel drive scooters implement an electronic digital or electro-mechanical dynamic, regenerative braking mechanism. This kind of braking mechanism works in conjunction along with the motor, first to slow and then stop the vehicle when the pressure is released over the thumb levers or even the controls are otherwise disengaged.

When the scooter is not being powered forward or perhaps in reverse, the brakes are engaged, thus halting the scooter motionless. During the use of the brakes, excess power out of the motor is channeled towards the batteries, supplying recharging. Considering that the brakes are operating when the scooter is being positively powered, almost all scooters with this braking mechanism are equipped with a clutch within the motor or another release lever to manually disengage the brakes to allow the scooter to generally be pushed in the event of crisis.

Scooter Batteries
The majority of scooters utilize 12 or 24 volt motors and electrical systems usually with 1-2 ,12-volt batteries to power the drive train and controls. Twelve-volt systems are found on front-wheel drive scooters, and in most cases require one 12-volt battery, even though two six-volt batteries are sometimes utilized.

Some manufacturers offer add-on units for 12-volt systems which allow them to utilize two batteries to extend the scooter's range between charges, although speed and power are not affected. Rear-wheel drive systems typically require two twelve-volt batteries to power 24-volt units.

Types of Scooters in Waynesville, NC

There's two kinds of mobility scooters . Very first is the much more typical front-wheel drive which can just be utilized inside and it is the best possible choice for a weight capacity of 250lbs. Even though the 2nd one is rear-wheel drive and it is additionally utilized outdoors, it is really an optimum capable choice for the 350lb plus weight capacity. For a lot of manufacturers, they also provide a higher weight capacity choice also. These rear wheeled drive scooter choices are able to support 500lbs.

Typically, a scooter shouldn't tip easily during well-defined turns or on inclines which include curb cuts (in the event the scooter was made designed for outdoor usage). Anti-tip wheels must be included in the frame to aid in the support and stabilization of the scooter.

Generally speaking, on front-wheel drive units, anti-tips tend to be located side to side just behind the front wheels because they are not typically built to have the power for steep inclines.

However, the majority of rear-wheel drive scooters are intended to negotiate more rugged terrain, they normally are designed with rear anti-tips to aid the scooter on hills. Side anti-tip wheels are often offered as option within the scooter. It ought to be noted that lateral anti-tippers may cause difficulties on curb cuts and ramps.

In the long run, understanding the choices of affordable scooters that are available at Mountaineer Complete Care is important. Making the right choice is crucial in maintaining your independence within your home.

Shop now for the best scooters in Waynesville, NC!


Golden Tech Scooters


Golden Technologies Scooters

Are you ready for the ride of your life? Hop aboard one of Golden Technologies' four lines of scooters, and discover a newfound a sense of freedom. Our models will give you the correct mixture of size, weight, portability and accessories. All provide the industry's highest amounts of stability, dependability, performance and luxury.

Golden Technologies takes
all of the worry out from choosing a scooter. Our skilled designers blend by far the most technically advanced components with outstanding designs to provide you with the most in quality, comfort, style and performance. We with assurance stand behind all of our products and provide you with the very best warranties in the business. Choose the scooter that all others are measured against… choose Golden!

Golden Buzz Around Scooters

Providing tight indoor maneuverability and smooth outdoor performance, Golden's preferred compact Buzzaround Lite scooter was made for you. Now it's a standard to have a Delta tiller which includes a wraparound handle along with a larger, much more comfortable seat, its "Pop! Pull! Push!" wireless disassembly makes transporting easy. When your mood changes, you can alter the look of your scooter using our three sets of snap-on shroud panels in Red, Blue and Sahara.

The all-new Buzzaround XL
provides a 300 lb. weight capacity, an ample seat size and entirely wireless disassembly. Accessible in Blue and red, the XL comes standard which includes a Delta tiller for simple steering, as well as a battery charging port which is conveniently found on the tiller under the control panel.

Golden LiteRider Series Scooters Waynesville, NC

Enjoy the best of all possible worlds with the all-new LiteRider™ scooter - a full-size scooter considering the benefits of any compact, portable scooter! The LiteRider comes customary with a Delta tiller along with a large stadium-style seat with variable armrests. Which includes a 300 lb. weight capacity, the LiteRider can be quickly and easily disassembled for transportation or safe-keeping.

Golden Technologies takes
all of the worry out from investing in a scooter. Our expert designers blend essentially the most technically innovative components with remarkable designs to offer you the highest in quality, comfort, style overall performance. We confidently back up all our products and provide the top warranties in the industry. Discover the scooter that most of others are assessed against… select Golden!

Click here for many Scooter choices!


Wheelchairs available in Waynesville, NC

Wheelchairs are the most frequently evolving mobility aids on the market, along with the latest designs which may help you travel in comfort like never before. You will discover many manual wheelchairs, transport chairs, and motorized wheelchairs on Mountaineer Complete Care's website. Whether you want support maintaining your independence or need assistance from a caretaker during your the move,we can easily help!

It's simple to shop on our website and choose the right wheelchair for your, or your loved one's individual needs.

Manual Wheelchairs available for sale in Clyde, NC

Manual wheelchairs are our area of expertise, at Mountaineer Complete Care. Wheelchairs provide users with the mobility to propel themselves throughout everyday life. They additionally allow a caregiver to help with user involved mobility situations. Many wheelchair manufacturers have spent over twenty years designing wheelchairs and producing them in advanced state of the art facilities. Our niche is lightweight manual chairs. They may be typically under 30 pounds. But we also have some which are under 25 pounds. The light weight frame may help both caregivers and users. The rewards are tremendous,from capability of transporting, to being very easy to propel.

Manual Wheelchairs are the sort of device that a person must move themselves without the assistance of a battery. You can choose from self-propel, which necessitates the user to propel by using their limbs, and companion propelled, meaning that you need someone to push you. We think that through our website, users are able to locate the best manual wheelchair readily available for their unique requirements.

Wheelchairs are automobiles to freedom, self-sufficiency, and life in the neighborhood.

Wheelchairs need to be fitted to fit their users' needs. They can be expensive, costing anywhere from several hundred dollars up to the price of a used car. The more expensive wheelchairs are associated with more serious illnesses. We do our best to match your needs of everyday living in your own home and community. We simply supply the top quality of quality wheelchairs for all our patient by back up our products 100%.


Shop now for the best wheelchair that fits your specific needs!


Diabetic Neuropathy and Compression Stockings


Diabetics having nerve damage are more inclined to present an unequal stride and find it hard to maintain their sense of balance even though walking on level ground, a smaller study discovers.

So-called peripheral neuropathy, or diabetic nerve damage, can result in numbness and suffering inside the feet, legs and hands. It is the most common side-effect of diabetes, even though it's long been linked to an increased probability of falls, less is known about how precisely specific body activity contribute to balance issues during daily activities such as jogging or climbing stairs.

About one in nine adults has diabetes, and the disease would be the seventh leading cause of death by 2030, in accordance with the World Health Organization.

Most of these individuals have type 2 diabetes, which happens to be linked with obesity and advanced age and takes place when your system can't effectively use or make enough of the hormone insulin to transform blood glucose into energy.

Roughly 70 percent of diabetics possess some type of neuropathy, in line with the National Institutes of Health. Whilst the risk increases the longer people live with diabetes, nerve damage could possibly be limited by keeping blood sugar as close on track as feasible.

To find out how nerve damage impacts gait and balance, Brown and colleagues researched the entire body mechanics of 22 diabetics with neuropathy while walking level ground and going up and down stairs. They compared the effects to 39 diabetics without having neuropathy along with a control number of 28 men and women without diabetes.

They did a gait analysis utilizing a 10-camera motion capture system to collect data as individuals moved on stairs and also on level ground. Everyone wore same shoes, to ensure that footwear couldn't influence outcomes.

The diabetics with nerve pain moved at significantly slower speeds as opposed to other research people.

On stairs, front-to-back sway in addition to side-to-side sway, which increase with very poor balance, was drastically higher for the diabetics with neuropathy compared to the people without diabetes. As well as front-to-back sway seemed to be drastically greater for diabetics with nerve pain when they stepped onto level ground.

Standing up still with open eyes, the diabetics with neuropathy had more front-to-back and side-to-side sway compared to other study participants, and more than the control group once the test was replicated with eyes shut.

The diabetics with nerve pain also tended to face utilizing their feet spread further apart, a stance most likely adopted to compensate for balance problems that can, actually, increase the risk of falls, the researchers write in Diabetes Care.

There are several steps diabetics might take to remain on their own feet even when they have problems with nerve pain, said Dr. James Richardson, a researcher within the University of Michigan Health System.

To decrease the chances of falling, diabetics need to have very good vision or good power over ankle movements, strong hips, good reflexes, and get away from distractions while moving, said Richardson, who wasn't working in the study.

Regular eye exams and good light can help with vision problems, and lightly touching a railing or wall can help with balance when it is challenging to see, Richardson noted. And a few exercises may be able to improve muscles across the hips.

At the end of the day, though, concentration is crucial in maintaining balance and avoiding unnecessary falls.

Mountaineer Complete Care provides comfort in the form of diabetic compression stockings to help manage the pain associated with neuropathy.

Another important aspect of managing your diabetes and neuropathy is in the form of wearing the shoes that fit correctly on your feet. Properly fit shoes through Dr. Comfort help by allowing extra depth and wider toe boxes to keep the feet in the appropriate areas of the shoe for a comfortable fit.

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Patient Care

In today's society, patient care is an essential aspect of well-being with all facilities in the health care field. Patient care is a huge responsibility of health care practitioners to ensure all areas are covered with the individual.

Patient optimized care starts with active support involvement with patients and family members. These decisive discussions include an individualized designed care model and includes all viable options for proper treatment. The Institute of Medicine defines patient care as: “ Providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions”(Institute of Medicine, 2012).

With that being said, five characteristics play an important part in patient care. These attributes are as follows: whole person care, communication and coordination, patient support and empowerment, readily available access to medical supplies, and autonomy.

Therefore, patient care involves much more than a diagnosis, it includes education, and a healthy treatment plan. Within the well devised plan, it does not entail giving and telling the patients what they want to hear. The plan should include guidance from health care providers, with expectations that this guidance is brought forth in full context with UNBIASED INFORMATION ABOUT OPTIONS. This plan should include all potential associated risks and benefits within the desired actions to be taken.

In conclusion, patient care is as important as the diagnosis itself. Without a properly thought out plan of action, patient care will suffer. In the end, Don Berwick, of the Institute of Medicine, “relates patient care to an experience of transparency, individualization, recognition, respect, dignity and choice in all matters, without exception, related to one's person, circumstances, and relationships in health care”(Institute of Medicine, 2012).

As health care providers, it's our duty to leave personal agendas outside of the work atmosphere and solely focus on total improvement of patient care. This insight provides a climate for improved care within the community and promotes all aspects of proper patient care.

By: Jodie Wood

General Manager

Mountaineer Complete Care

Peak Physical Therapy


Institute of Medicine, 2012. Retrieved 2015,


How to Handle Difficult Customers in the Medical Supply Field

What an appropriate topic for a Monday conversation! If you have ever been in retail, then you have had to handle an unruly customer at some point in time. These customers are always right, in their own minds. However, as salespersons and Managers we have to appease our customers and find an accomplished solution for the immediate situation.

In some circumstances, customers cane be so unruly and take the conversation down the wrong path very quickly. That's where these fundamental steps in handling customers may come in very handy with day to day interactions. In the long run, customer service is any retail store's main objective.

Fox Small Business solutions provides 10 steps in diffusing stressful situations with customers throughout day to day business.

First and foremost - listen. Do not try to talk over the customer or argue with them. Let the customer have their say, even if you know what they are going to say next, and even if they may not have all the information or be mistaken. As you listen, take the opportunity to build rapport with the customer.

Build rapport through empathy. Put yourself in the customer's shoes. Echo back the source of their frustration and show that you understand their position and situation. If you can identify with a customer's issue, it will help calm them down. If you verbally "nod" during the call, the customer will feel better understood.

Lower your voice. If the customer gets louder, start speaking more slowly and in a lower tone. Your calm demeanor will reflect on them and will help them to settle down. As you approach the situation with a calm, clear mind, unaffected by the customer's tone or volume, anger will generally dissipate.

Assume all your customers are watching. Pretend you are not talking only to the customer but to an audience that is watching the interaction. This shift in perspective can provide an emotional buffer if the customer is being verbally abusive and will allow you to think more clearly when responding. Since an unruly customer can be a negative referral, assuming they'll repeat the conversation to other potential customers can help ensure you've done your best to address their concerns in a calming way.

Know when to give in. If not satisfying the customer is going to take two hours and a bottle of aspirin and risk negative referrals, it is probably better to draw a compromise a bit more in their favor to give you more time to nurture your more productive customer relationships. Keep in mind that the interaction is not typical of most customers, and that you're dealing with an exception.

Never get angry or upset. If the customer is swearing or being verbally abusive, take a deep breath and continue as if you didn't hear them. Responding in kind will not solve anything, and it will usually escalate the situation in a negative direction. Instead, remind the customer that you are there to help them and their best immediate chance of resolving the situation - often this simple statement will help defuse the situation.

Never take it personally.Always speak to the issue at hand and do not get personal, even if the customer does. Remember that the customer doesn't know you and they're just venting frustration at you as a representative of your company. Gently guide the conversation back to the issue and how you intend to resolve it, and try to ignore personal comments.

Remember that you're interacting with a human. Everyone has bad days. Maybe they had a fight with their spouse, got a traffic ticket that morning or have had a run of bad luck. We've all been there, to some degree. Try to help make their day better by being a pleasant, calming voice – it'll make you feel good too.

If you promise a callback - call back!Even if you promised an update that you don't have yet, call the customer at the scheduled time anyway. The customer will be reassured to know that you were not trying to dodge them and will appreciate the follow-up.

Summarize the next steps.At the end of the call, let the customer know exactly what to expect and then be sure to follow through on your promises. Document the call to ensure you’re well prepared for the next interaction.

In the end, customer service is ever Manager's total objective within his/her business. These steps are excellent tools in building a better foundation within the customer service realm. Just remember, in customer service you can always bend, just never break.

Jodie Wood/General Manager

Mountaineer Complete Care

279 Paragon Parkway

Clyde, NC 28721

“Your Local Choice for Medical Supplies”

Medical Supplies and Home Health Equipment


BusinessNewsDaily. 2012. 10 Ways to Handle Difficult Customers.


Compression Stockings

Medical Compression Hosiery

Compression stockings can be bought in various degrees of compression, as well as the unit utilized to label compression stockings in mmHg, or manometric units of pressure. These types of stockings are constructed with elastic fibers or rubber and now have higher compression along at the ankle, where by the veins are the weakest and swelling is frequently a whole lot worse, and slowly lessens the compression as it works up the leg.

Compression Stocking Treatment Solutions
Compression stockings, often known as support hose, are elasticized stockings operating through the toes to the knees or occasionally to the thigh of the leg. Compression stocking treatments does not heal spider veins, nonetheless it helps to alleviate problems. Compression stocking therapy is also utilized following a lot more intense vein treatments so that the patient can optimize the outcomes of those treatments.

Compression hosiery appear in a variety of styles and colors equally for both males and females. The most common kind of compression stockings are gradient compression hose, which supply significant pressure around the ankle and then gets to be lighter as it moves up the lower limb.

Compression Hose while being Pregnant
For women that have varicose veins while being pregnant, there are actually special compression hosiery offered by doctor's prescription.

Compression stockings usually are not your typical kind of nylon stockings. A medically approved way to treat a host of leg discomforts,compression stockings is a wonderful substitute for surgery in relation to relieving modest to major leg troubles. Problems like swelling tend to plague women who are pregnant, living them to turn to compression stockings for comfort.

Using Compression Stockings to avoid DVT as well as its Problems
Compression stockings may additionally stop the development of DVT to start with, at the least on long airplane rides . One study showed that folks on long flights who used compression stockings significantly cut their risk of developing a DVT as compared to fliers who would not wear compression hosiery.

Compression stockings can be used for diseases which include Deep Vein Thrombosis, Diabetes and Venous Disorders. Medical stockings usually require a prescription from a doctor since particular compression fit is essential in the treatment of certain vein problems.

Contacting your doctor and finding the right compression to help with your leg problems could only help you in the long run.

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Fall Prevention Tips from The CDC


In today's society, fall prevention should be an important aspect of everyday living. As we age, fall prevention becomes more prevalent with the senoir population. Senoir citizens tend to lose key components that help with balance and stabilizing factors, these components include loss of eyesight, loss of muscles, loss of coordination.

The elderly population needs to stay up to date on all the critical information that is available to them in helps of maintaining an independent lifestyle, while living at home. Fall prevention is a key factor in staying out of the hospital for extended stays, in regards to falls that break bones and require surgeries for repair. These falls can also lead to death , if the fall causes traumatic brain injuries.

Join us in reading these great tips from the Center For Disease Control in regards to Fall Prevention.

From the CDC:

The Reality

Each year, one in every three adults ages 65 or older falls and 2 million are treated in emergency departments for fall-related injuries. And the risk of falling increases with each decade of life. The long-term consequences of fall injuries, such as hip fractures and traumatic brain injuries (TBI), can impact the health and independence of older adults. Thankfully, falls are not an inevitable part of aging. In fact, many falls can be prevented. Everyone can take actions to protect the older adults they care about.

Prevention Tips

You can play a role in preventing falls. Encourage the older adults in your life to:

  • Get some exercise. Lack of exercise can lead to weak legs and this increases the chances of falling. Exercise programs such as Tai Chi can increase strength and improve balance, making falls much less likely.
  • Be mindful of medications. Some medicines—or combinations of medicines—can have side effects such as dizziness or drowsiness. This can make falling more likely. Having a doctor or pharmacist review all medications can help reduce the chance of risky side effects and drug interactions.
  • Illustration: A man taking an eye exam.Keep their vision sharp. Poor vision can make it harder to get around safely. Older adults should have their eyes checked every year and wear glasses or contact lenses with the right prescription strength to ensure they are seeing clearly.
  • Eliminate hazards at home. About half of all falls happen at home. A home safety check can help identify potential fall hazards that need to be removed or changed, such as tripping hazards, clutter, and poor lighting.

Steps for Home Safety

The following checklist can help older adults reduce their risk of falling at home:

  • Remove things you can trip over (such as papers, books, clothes, and shoes) from stairs and places where you walk.
  • Install handrails and lights on all staircases.
  • Remove small throw rugs or use double-sided tape to keep the rugs from slipping.
  • Keep items you use often in cabinets you can reach easily without using a step stool.
  • Put grab bars inside and next to the tub or shower and next to your toilet.
  • Use non-slip mats in the bathtub and on shower floors.
  • Improve the lighting in your home. As you get older, you need brighter lights to see well. Hang lightweight curtains or shades to reduce glare.
  • Wear shoes both inside and outside the house. Avoid going barefoot or wearing slippers.

In conclusion, Fall Prevention is a crucial aspect of living independently within anyone's lifestyle. The CDC lays out a great plan for preventing the majority of falls within any household. However, nothing is fail proof in today's world. Your best method of prevention is to focus on taking things slowly and paying attention to your surroundings, when you are in your home or out in public.

Falls can easily be avoided if one takes the time to watch , listen and feel to their surroundings. Figure out where you are within your immediate surroundings. These steps will ensure a safer environment for you to live a prosperous life.

For more information on some of our fall prevention tools, such as grab bars, bath safety stools, toilet seat risers, bathgrab bars, walkers, rollators, canes, check out our website.

Mountaineer Complete Care

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Compression Stockings used to manage lower extremity disorders

What are compression stockings?

Compression stockings are worn to help increase blood flow throughout the legs. The gradient compression has the most compression starting at the ankle and reduces in compression as it rises up, squeezing the legs and helping stop the progression of venous disorders, such as edema, phlebitis and thrombosis. The compression plays a role in drastically reducing the distended vein diameter. In return, broadening the venous blood flow and valve efficiency throughout the legs.


Who prospers from wearing Compression Stockings?

Compression Stockings benefit patients with the following lower extremity problems:

  • Achy, heavy, tired legs
  • Swelling (edema) of the legs
  • Varicose veins
  • Venous Insufficiency
  • Post thrombotic syndrome
  • Active venous ulcers
  • Lymphedema

Understanding the main variances in Anti-Embolism Stockings and Medical Compression Stockings:


The main function of Anti-Embolism stockings are for the non ambulatory patient who is bed ridden. This type of stocking helps the blood from pooling within the legs, which could turn into blood cots in the veins. Anti-Embolism stockings are mostly worn while in the hospital, with a gradient compression of 18mmHg.

Medical Compression;

The Medical Grade Compression stockings are worn after a patient has left the hospital or extended care facility. Medical Grade stockings are usually prescribed by a physician to help control venous insufficiency in the legs. Medical Grade Compression can range from 15-20mmHg, 20-30mmHg, and all the way up to 30-40mmHg. The stockings are considered in the long-term care plan for patients to help support blood flow throughout the legs.

How many hours a day should I wear my Compression Stockings?

This question is variant on the patient and the amount of compression the patient is wearing. Therefore, the best rule of thumb is to always consult with your physician.

Patients that are non-ambulatory are normally prescribed to wear anti-embolism stockings(18mmHg) while in bed to prevent blood clots from forming.

Other patients with chronic venous situations are prescribed a stronger compression (20-30mmHg) and are advised to wear them for a specified number of hours throughout the day, then remove them upon going to bed.

For more information on Compression Stockings

Contact Mountaineer Complete Care:




Rollator Purchasing Tips


As we age, our ability to ambulate around the environment slowly diminishes. When this happens, it's best to make sure there is some kind of device you can rely on to help you throughout your day. This medical supply device would be a 4 wheeled walker/rollator. The rollator is a durable medical equipment device that integrates an adjustable height frame with 4 rolling wheels and brakes. Unlike the older models and styles of walkers where it involved lifting the device each time you took a step.

Considerations when buying a Rollator;

Wheel Size and The Number of Wheels- Within the Walker/Rollator field, there are 3 wheeled and 4 wheeled rollator designs. The 3-wheeled rollators are best suited for tight corners and limited space areas. One disadvantage with the 3-wheeled rollator is the stability issue. If a patient is very unstable on their feet, recommending a three-wheeled rollator would not be advisable, due to the fact that there are only 3 wheels. However, a 4-wheeled rollator provides more stability through the 4 wheels that are in constant contact with the ground. The 4 wheeled rollator also allows for easier travel outdoors ,maneuvering over tough obstacles.

Adjustable Height – Adjustable height is a crucial factor that enables the patient to adjust the rollator to the correct height. With each rollator there different height configurations, it's best to visit your local Medical Supply store and test drive one to make sure it is a comfortable fit.

Type of Frame – Rollators are normally built with either aluminum or steel. The steel frame tends to be slightly stronger and easily handles weights above 250lbs. On the other hand, the aluminum frames are best suited for a weight 250lbs and below. In some cases, the patient is solely looking for the lightest rollator that grants an easier transporting situation. This factor would point toward the aluminum rollator, being that they usually 3-5lbs lighter than the steel rollators.

Braking System – Rollators are equipped with different braking systems depending on the model and manufacturer.

Cable brakes are comparable to those on a bicycle. The patient can squeeze the brakes to force the

rollator to stop.

Pressurized Brakes are the kind brakes that bring the rollator to a halt as the patient transfers

his/her weight on the frame. Lightweight patients may have a hard time stopping the rollator, due to

not being able to apply sufficient braking power.

Reversed Brakes are categorized as always being locked. This type of braking system only works

when the patient squeezes the handle and unlocks the brakes.

Each braking system has its positives and negatives. In the long run, make sure the patient is comfortable with the braking system that a specific rollator is equipped with, so falls are avoided.

For more information on Rollators contact Mountaineer Complete Care.


Diabetes and Its Many Problems

Today's society has become so obese, that the number of type II diabetes patients has skyrocketed. These factors are closely related to the food choices made by our society. Hence, our nation has become a fast food machine, and isn't slowing down anytime soon. This serious disease is linked to other risk factors that lead to early deaths among many Americans. However, type II diabetes is controllable with exercise and dietary changes. Enjoy this article from, Neil Skolnik and Anupriya Grover about diabetes.

Diabetes Has Gotten Pretty Darn Complicated

  1. Neil Skolnik1,2 and
  2. Anupriya Grover2

In the United States, 8% of our population has been diagnosed with diabetes, and 4% has diabetes that remains undiagnosed. Current projections suggest that the prevalence of diabetes will increase to 20–30% of the population by 2050 (1). Diabetes is, and will remain, a primary care medical issue, with >80% of patients with type 2 diabetes being managed by primary care providers (PCPs).

Although diabetes is common, PCPs have found it to be one of the most challenging problems for which they provide care (2). In the past decade, there have been 18 new medications approved for glycemic control in the United States and six new classes of antihyperglycemic medicines (3). Two of these classes of medicines, incretin mimetics and the sodium–glucose cotransporter 2 (SGLT2) inhibitors, work through mechanisms that not only were unknown to any clinician who graduated >10 years ago, but were actually not well appreciated even when our current third-year residents in training were in medical school. That is how fast knowledge of diabetes and glycemic control has evolved. Add to that another 100 medicines for diabetes in the pipeline (4), and you can see how PCPs might feel a bit overwhelmed.

Primary care residents have also found that keeping up with changes in diabetes management has become more challenging. This is, in part, because of changes in how medical students obtain knowledge about new medications and about the difficulties of being able to use those medications with patients.

Most medical students’ education about drugs begins in the classroom during the first 2 years. During this time, more emphasis is placed on medications’ mechanisms of action and less on when they are appropriate to use for a given patient. In the third and fourth years, students are often bystanders, as they watch PCPs prescribe a select group of diabetes medications, often influenced by the socioeconomic and insurance status of the patients they are seeing. In many residency settings, we take care of the poorest members of the community, and it is more common to see patients on metformin, insulin, and sulfonylureas than on dipeptidyl peptidase-4 (DPP-4) inhibitors, glucagon-like peptide-1 (GLP-1) receptor agonists, or SGLT2 inhibitors.

In addition, many university hospitals no longer allow drug representatives to have access to students, residents, or faculty to discuss the latest medications. Although critics have described the way these marketing interactions might negatively influence prescribing habits, such interactions also had potential benefits. They provided concise updates on new medications and may have heightened awareness of the importance of treating many diseases, with a positive effect on patient care (5). The disappearance of these conferences has not been systematically replaced by equivalent educational activities.

Residents live in a world where they learn about a wide variety of highly effective diabetes medications but have a hard time gaining experience using these agents because the patient populations they see have limited economic resources and restrictive insurance plans. Because residents must assimilate a great deal of scientific knowledge across a large number of primary care topics, they naturally focus on what is relevant to their patients, which is not the newer medications that may offer benefit for patients. Prescribing habits that are developed in residency continue for many years after residents enter practice (6).

Our educational programs have not evolved at quite the same rate as the complexity of our medical treatment for diabetes. For the most part, our educational approach remains haphazard, with enormous local variation, without a well-thought-out curricular plan, and delivered through standard unidirectional formats. This state of affairs presents both a challenge and opportunity. The challenge to those of us who are interested in diabetes education is to figure out how to deliver the best possible programs to the largest number of both clinicians in practice and residents in training. We must also determine how to do this in a manner that is interesting and engaging and that facilitates the information being understood and remembered.

We need to leave behind preconceived notions of what type of educational programs work best and what are the best institutions to deliver those programs and work together with our national organizations, local organizations, and industry to develop educational activities that address the emergent learning needs of residents and attending clinicians. These programs should include more active problem-based learning, which generally requires more effort to develop and deliver, but which has been shown to have better outcomes for both learning and behavioral change (7). We live in a multi-channel world with different people accessing information in different ways at different times of the day and night. We need to develop both traditional and creative programs that give people access to educational information in person, through the Internet, and on their mobile devices.

The opportunity we are presented with, as we move into this age of new medicines and new ways of organizing medical care, is to improve the quality of care of our patients. We are reminded of a line from John F. Kennedy’s inaugural address (8), “I do not believe that any of us would exchange places with any other people or any other generation.” We feel that way about diabetes care. We would not change places with any other people or work in any other time. We live in an exciting age with regard to learning about and educating our fellow clinicians about diabetes. The increasing prevalence of diabetes, along with the growth of evidence supporting new, effective medical treatments, presents us, as PCPs, with perhaps our greatest opportunity to help patients. Finally, we reflect on a later line from Kennedy’s inspiring address: “I don’t shrink from this responsibility, I welcome it.” Working together, we can develop programs to help us keep up with this incredible explosion of knowledge and resources. Our patients are waiting.


  1. 1.
    1. Boyle JP,
    2. Thompson TJ,
    3. Gregg EW,
    4. Barker LE,
    5. Williamson DF
    . Projection of the year 2050 burden of diabetes in the US adult population: dynamic modeling of incidence, mortality, and prediabetes prevalence. Popul Health Metr 2010;8:29
  2. 2.
    1. Larme AC,
    2. Pugh JA
    . Attitudes of primary care providers toward diabetes.Diabetes Care 1998;21:13911396
  3. 3.
    1. Inzucchi SE,
    2. Bergenstal RM,
    3. Buse JB, et al
    . Management of hyperglycemia in type 2 diabetes, 2015: a patient-centered approach: update to a position statement of the American Diabetes Association and the European Association for the Study of Diabetes. Diabetes Care 2015;38:140149
  4. 4.
    . Bioiopharmaceutical research companies are developing 180 medicines to treat diabetes and related conditions. Available from Accessed 30 March 2015
  5. 5.
    1. Skolnik NS
    . Don’t restrict funding from drug companies for doctors’ education.BMJ 2013;347:f6452
  6. 6.
    1. Sbarbaro JA
    . Can we influence prescribing patterns? Clin Infect Dis 2001;33(Suppl. 3):S240S244
  7. 7.
    1. O’Brien MA,
    2. Freemantle N,
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    . Continuing education meetings and workshops: effects on professional practice and health care outcomes. Cochrane Database Syst Rev 2001;CD003030
  8. 8.
    1. Kennedy JF
    . Inaugural address. 20 January 1961. In Inaugural Addresses of the Presidents of the United States. Available from Accessed 30 March 2015


Diabetic Neuropathy

Diabetics with nerve damage are more likely to produce an unequal stride and find it hard to maintain their stability even though walking on flat ground, a smaller study reported these finds.

Peripheral neuropathy, or diabetic nerve damage, can result in numbness and pain inside the feet, and other extremities . This is a normal side-effect of diabetes, even though it has really been connected to a greater probability of falls, less is understood about how particular body motions bring about balance difficulties during daily activities such as walking or climbing steps.

one in nine adults has diabetes, and also the disease could be the seventh leading reason for death by 2030, according to the World Health Organization.

Most of these folks have type two diabetes, which is associated with obesity and advanced age and takes place when your body can't properly use or make an adequate amount of the hormone insulin to change blood sugar into energy.

Nearly 70 % of diabetics incorporate some kind of neuropathy, according to the National Institutes of Health. Even though the risk increases the longer people endure diabetes, nerve damage might be restricted by keeping blood glucose levels as close to normal as possible.

To find out how nerve damage impacts gait and balance, Brown and colleagues assessed the entire body mechanics of twenty-two diabetics with neuropathy while walking on level ground and going down and up stairs. They compared the results to 39 diabetics without having neuropathy as well as a control list of 28 people without diabetes.

They did a gait analysis employing a 10-camera motion capture system to collect data as participants managed to move on stairs and also on smooth ground. Everybody wore same shoes, to make sure that footwear didn't influence outcomes.

The diabetics
with nerve pain transferred at considerably slower speeds compared to the other research contributors.

On stairs, front-to-back sway
along with side-to-side sway, which increase with very poor balance, was drastically higher for the diabetics with neuropathy than for the people with out diabetes. And front-to-back sway was significantly higher for diabetics with nerve pain whenever they walked on level ground.

Standing up still with open eyes, the diabetics with neuropathy had more front-to-back and side-to-side sway compared to other study people, and more than the control group when the test was duplicated with eyes closed.

The diabetics with nerve pain also tended
to face with their feet spread further apart, a stance probably adopted to compensate for balance concerns that can, actually, enhance the chance of falls, the researchers write in Diabetes Care.

There are several actions diabetics can take to stay on his or her feet even though they suffer from nerve pain, said Dr. James Richardson, a researcher within the University of Michigan Health System.

To lower the probability of falling, diabetics need to have great vision or very good control over ankle movements, strong hips, good reflexes, and steer clear of distractions while moving, said Richardson, who wasn't working in the study.

Regular eye exams and good light
can sort out vision problems, and lightly touching a railing or wall can encourage balance when it's difficult to see, Richardson noted. And several exercises might be able to reinforce muscles around the hips.

At the conclusion of the day, though, concentration throughout daily activities is essential.